SHIPPING + PROCESSING TIME

We currently only ship to the contiguous US only. We offer free shipping when you spend $65 or more. Otherwise we offer $10 flat rate shipping.

All orders are processed and shipped up to 3–5 business days. Once shipped, orders may take 5-14 business days (please note that due to work shortages in the USPS, shipping times may be delayed). We ship using USPS. Tracking notification emails are sent as soon as a shipping label is created. You can check the status of shipping at any time with the tracking number provided.

Once a package is picked up by the carrier and scanned, the shipping and delivery status is no longer within our control. This means we have no ability to track your package for you or know when it will arrive. Only the shipping carrier can provide this information at this point.

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided.

We cannot ship an order to multiple addresses. Each address must be an individual order.

We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. 

Please take adequate precautions to make sure your orders are delivered to you safely.

Damaged, Lost, or Stolen Products

We provide shipping protection up to the cost of the items purchased.

If your product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. Snap a photo with your phone and e-mail the image to hello@moonandmage.co with your name, order number, and a brief message of what item(s) damaged. We will begin the insurance process.

Damaged, lost, or stolen goods must be reported within 10 business days of order delivery so that we can file a claim with the shipping insurer. Anything reported after this window will not be accommodated as per the insurance requirements.

Please open and inspect your packages as soon as your goods are received. 

RETURNS

We want you to love your new products.

If you do not love your purchase, you may return them within 30 days upon delivery. 

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. Sale items are final sale.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please reply to your order confirmation email. Or email hello@moonandmage.co subject: returns

You will be responsible for paying for the return shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund and received the free shipping offer, the cost of initial shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

It can take upwards or 7-14 business days for a refund to process. This is due to the payment processor and the banking or credit card institution you use. We have no control over the time frame.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund within 15 business days, please contact us at hello@moonandmage.co

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items are final.

Exchanges

We do not provide exchanges.

Gifts

We will not send gift purchases anonymously to the recipient. The person receiving the gift purchase will know who it’s from. This is to protect everyone involved. No exemptions.

If returning an item that was marked as a gift shipped directly to you, you will need to contact the person who sent it you you to initiate the return. No exceptions.

Unburned Candles, Unused Wax Melts, Unused Incense

If You purchased a candle or wax melt that you are unhappy with due to factors such as aroma or size and it has not been burned or used, you may return it for a full refund. You are responsible for return shipping.

Used Candles, Wax Melts, and Incense

Due to the nature of these products, we do not refund used candles or wax melts for any reason.

Products that we DO NOT provide refunds for are:

Gift cards, tarot readings, digital products, online classes, or courses.